Join our dynamic team as a Customer Retention Officer and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.
This role is exclusively inbound, focusing on receiving and addressing customer inquiries without engaging in outbound dialing. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.
About The Role
- Professionally handle inbound customer calls with empathy and expertise
- Enhance customer loyalty by delivering top-notch, personalised solutions
- Identify and address the root causes of customer concerns
- Collaborate with colleagues to ensure comprehensive customer support
- Assist with policy renewals, changes, cancellations, and amendments
What You Will Bring
- Exhibit strong problem-solving abilities and excellent communication skills
- Previous experience in customer service or customer retention is advantageous
- Passionate about delivering exceptional customer experiences
- Ability to thrive in a dynamic and fast-paced environment
If you don't check every box, we still encourage you to apply, as we recognise that skills are transferable.
About Youi
Join Youi and embrace a different approach to insurance. From day one, we've challenged the Australian insurance industry with a focus on providing a superior experience for individuals. Our outstanding customer service sets us apart, and we attribute our success to the awesome people we employ. We value great personalities, authenticity, and hard work that deserves rewarding.
What We Offer
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities – we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress Code
- End of Trip Facilities
At Youi, everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success. Our commitment to being a great company to work for and delivering excellent service underpins our success, and we invite you to be part of our story.
